FAQ Table of Contents

  1. Activity Trackers
  2. Fitness Bands
  3. Heart Rate Soft Strap

Activity Trackers

  1. Using your SYNC
  2. General Questions

USING YOUR SYNC

Q   How do I reset my SYNC?
A   To reset your unit, simply PRESS & HOLD the front button for approximately 3 to 5 seconds
until the screen reads O.

Q   Will resetting the Activity Tracker erase my stored data?
A   Yes. All stored data will be reset to 0. We recommend uploading your data before resetting
or it will be lost.

Q   How do I program my SYNC Activity Tracker?
A   Please visit www.SyncActive.com/Tutorial for a complete list of instruction manuals.

GENERAL QUESTIONS

Q   How can I find out if my phone is compatible with SYNC?
A   Please visit www.SyncActive.com/Compatibility for an up to date list of compatible devices.

Q   Are SYNC Activity Trackers waterproof?
A   No, the SYNC Activity Trackers are not waterproof.

Fitness Bands

  1. Using your SYNC
  2. General Questions

USING YOUR SYNC

Q   How do I reset my unit to 0?
A   The SYNC Fitness Bands are designed to keep track of your all-day activity and automatically
reset to 0 at midnight and then store the previous day’s data in memory. Therefore, you
cannot reset to 0. However, to capture your activity for a specific period, you can use the
Workout Mode.

Q   Calories continue to count even when watch is off or no movement. Why?
A   Many products only record calories while you are moving, but your body is also burning
calories all the time because of your metabolism (metabolic calorie burn). The SYNC Fitness Bands record calories based on activity and metabolic rate to give you a true calorie count.
This means that even when you are not moving, or even have the watch off, it is factoring in
your metabolic calorie rate and recording the true calorie burn.

Q   Do SYNC Activity Trackers have a back light?
A   Yes, PRESS the front button and the top Side Button at the same time.

GENERAL QUESTIONS

Q   How can I find out if my phone is compatible with SYNC?
A   Please visit www.SyncActive.com/Compatibility for an up to date list of compatible devices.

Q   Is my SYNC Fitness Band waterproof?
A   Yes, up to 30 meters (98 feet). However, make sure to avoid pushing the buttons while
underwater.

Heart Rate Soft Strap

  1. General Questions

GENERAL QUESTIONS

Q   How can I find out if my phone is compatible with the SYNC Heart Rate Soft Strap?
A   Please visit www.SyncActive.com/Compatibility for an up to date list of compatible devices.

Q   Is my SYNC Chest Strap waterproof?
A   The Heart Rate Chest Strap is not waterproof, however light rain or sweating is ok for the
product. It is recommended to avoid submerging the product in water.